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GENERAL FUNCTION

Entrance
- Entrance to Serralves em Festa is via the gate in the Avenida Marechal Gomes da Costa. 
- The gate will open on 8:00 on Saturday, 4 June, and will close at midnight on Sunday evening, 5 June.

Useful information
- For further information you can go to the Welcome tent, located at the Entrance.
- For any clarification, you can call 808 200 543 any day of the week between 10:00 and 19:00. Calls will be answered
continuously during the
 40 hours of Serralves em Festa.  
- The spaces where the activities are performed and the access paths are signposted throughout Serralves Park.
- In activities with limited capacity, access is on a first- come, first-served basis, up to the maximum number of participants. 
- Activities with limited capacity are clearly marked throughout the programme.
- Guided visits are subject 
to a maximum number of participants and a special ticket must be retrieved on
the day of the visit, from 08:00, at the Welcome tent in the Entrance.
- Activities for children and young people are indicated throughout the programme.

Security
- For safety reasons, visitors may not enter with glass bottles.
- No animals may enter, except for guide dogs.
- To ensure greater safety, ID bracelets for children will be available. These are distributed in the Welcome tent at the Entrance (XX) must be filled in with the child’s name, parent or guardian and respective telephone number.

Emergencies
During Serralves em Festa, in the event of any emergency, accident, disappearance or other circumstances, please contact:
- Prosegur security guards or police officers (PSP) in the site;
- Assistants properly identified with Serralves em Festa t-shirts and an "INFO” badge;
- The mobile medical rescue team of CUF Health. Emergency contact available 40 hours non-stop: 918 443 444; 
- Fixed first aid posts of 
CUF Health, located next to the Entrance, operating Saturday and Sunday from 8am to midnight, and in the Prado, in continuous operation during the 40 hours of Serralves em Festa;
- You can also contact our services via the telephone no. 808 200 543.

Your opinion counts!
The Serralves Foundation, in cooperation with ISAG – Higher Institute of Management and Administration, will conduct a visitor satisfaction survey during Serralves em Festa. We’re counting on your participation!